House of Beauty is happy to assist in taking orders 24X7 making your shopping process seamless, however recipient business hours are from 0900 to 1800 hours Monday to Saturday. All orders will be ready and dispatched within 2 working days of placement of order via our preferred carriers. Even though delivery time is stipulated and not in our ultimate control, we expect the customer to receive the ordered product within 5-6 working days of payment.
Please refer to Privacy for the same.
Returns & Replacements
House of Beauty takes pride in making sure the customer gets what he/she sees and ensure delivery of what he/she expects. Each and every product of ours is comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled to either a complete refund, or a no questions asked replacement. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromised condition and sealed/unopened condition and provide the customer with a value credit which he/she can redeem over our website.
*In case of COD orders, the shipping + COD charges are non-refundable.
*In case of non-satisfied orders there will be deductions for packaging and shipping and the balance amount shall be credited for redemption.
Even though we do not have any discretion over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold, or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not bere funded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
Payment, Pricing & Promotions
There are 3 payment options over our website which the customer can use.
1. Credit Card
2. Debit Cards
3. Net Banking
Our products are priced keeping in mind the product value and our expenses and costs. The prices you see over the website include cost of packaging and delivering the product to you in optimum condition, inclusive of GST applicable. For the breakdown of taxable amount and GST applied, please check the invoice of your order.
We might run promotions and offers on one or multiple products and different times. The price of the product is stagnant and promotional discounts and bundle offers may be provided if and when deemed appropriate and necessary. We are at discretion to discontinue or change a specific promotion or offer when we deem appropriate.
Updating Account Information
User accounts and systems are managed internally by the system, and administered by us. If a user registers himself/herself via email, that email ID is an indefinite identifier for our system, meaning the user cannot change his/her email ID for the registered user. If in case the user has to change his email address, he has to get in touch with us via email and make a requisition for the same. All the other account related information can be altered once the user logs into his/her account.
Default dispatch is made to the address provided and for the convenience of yourself and us and all the parties in between, the user is expected to provide comprehensive postal address fully filled with House Number, Apartment Name (if any), Street name (if any), locality and Pin Code.