Refund policy

 

House of Beauty India & Bravee Collection

Section 1: General Policy

Thank you for shopping with House of Beauty India. We are committed to providing you with a seamless and satisfying experience. Due to the personal hygiene and safety nature of our products, certain service conditions apply.
Our Standard Policy

1. We maintain a No Refund Policy for all products due to hygiene and safety reasons. 
2. Returns and exchanges are accepted only for:

  • Defective products
  • Damaged items
  • Incorrectly shipped orders

3. All approved refunds will be issued as Store Credit only (applicable to both Prepaid and Partial COD orders). 
4. Shipping charges are non-refundable unless the issue occurred due to an error from our end.

Section 2: Skincare, Face Tools & Body Care

This section applies to all House of Beauty skincare products, face tools, and body care items.

Reporting Window

  • Any defect or issue must be reported within 3 working days of receiving the order.
  • Damages reported after 7 days from delivery will not be accommodated.

Eligible for Return/Exchange

✔ Manufacturing defects
✔ Damaged items received upon arrival
✔ Wrong product shipped (different from the order placed)

Return Process

1.  Email us at customercare@houseofbeautyindia.com with clear photos/videos showing the defect or issue. 
2.  Once approved, we will arrange a pickup. 
3.  A replacement or store credit will be processed within 7 working days.

Note: Products returned without prior approval will not be accepted.

Post-Return Inspection

  • All returned products undergo a quality inspection upon receipt.
  • A service fee of ₹250 will be applicable towards inspection, pickup, and re-delivery.
  • If the Product is Found in Working Condition
  • The customer will be liable to pay Shipping charges (both ways) & Handling fee of ₹250
  • No refund or replacement will be issued in such cases.

Repair / Replacement Process

  • Manufacturing defect or transit damage (within 3 days): Repair or replacement + ₹250 refunded
  • Product working properly: Product returned + ₹250 retained
  • Physical/liquid damage: Paid repair offered + ₹250 retained
  • Reported after 3 days: Paid repair only + service fee Non-refundable
  • After the inspection if extra charges:

Product Name

Service Fee

Replacement cost

Repair Cost

Remote

Mask

Adaptor

7 Colour Photon LED Face Mask (Professional)

250

Cost on Actual

Cost on Actual

1500

5000

500

LED silicon Face Mask

250

3700

2000

1500

5000

500

Face lift pro

250

Cost on Actual

Cost on Actual

Double Chin Massager

250

150

Led Eye Massager

250

2000

1000

24k Massager

250

Cost on Actual

500

3d Face Massager

250

Cost on Actual

500

Magic Wand (Glass attachment)

250

3500

1000

Silktronic Pro Hair Removal Kit

250

4875

2000

Important

  • All requests are reviewed based on our quality inspection process and policy guidelines.
  • Items sent without prior approval may not be accepted.
  • Any repair/replacement request cannot be accepted, except for the items listed in the policy.

Section 3: Intimate Wear (Bravee Collection)

This section applies to all Bravee intimate wear products, including nipple pasties, boob/body tape, lift-ups, and related intimate accessories.

Reporting Window

  • Any issue must be reported within 24 hours of delivery.
  • This strict timeline is standard for intimate apparel categories.

Eligible for Return/Exchange

✔ Defective or torn products
✔ Missing items in the package
✔ Wrong item, variant, or size shipped

Proof Requirements to process your request, please share:

  • Clear photos of the product and packaging showing the issue
  • A video of opening the sealed Bravee box showing the defect or missing item

Size Exchange Policy

  • Orders placed with the wrong size cannot be exchanged after delivery.
  • However, if your order has not been dispatched, you may request a size change by emailing us within 12–16 hours of placing the order.

Section 4: Digital Services (Face Yoga Classes)

This section applies to FaceYoga classes and all other digital services.

Cancellation Terms

  • Cancellation with 24+ hours notice:
    5% deduction applicable; remaining balance issued as Store Credit within 2–8 working days.
  • Cancellation without 24-hour notice:
    100% amount forfeited. No refunds or store credit applicable.

Service Validity

  • All digital services must be utilized within 3 months of purchase.
  • Unused services after this validity period will automatically expire, and 100% of the amount will be forfeited.

Rescheduling Policy

  • We reserve the right to reschedule class dates/timings at short notice.
  • In such cases, we will accommodate you in a mutually agreeable slot.
  • If no suitable slot can be agreed upon, 100% Store Credit will be issued.

Personal Class Rescheduling
A maximum of 2 reschedules is permitted for personal classes.

Section 5: Order Cancellation (Physical Products)

We understand that plans can change, and we aim to accommodate requests wherever possible.

Order Status

Cancellation Terms

Order NOT dispatched

             5% deduction; remaining balance issued as Store Credit

Order already dispatched

            10% deduction; remaining balance issued as Store Credit

 

Section 6: How to Raise a Request

To submit a request, please email us at:
📧 customercare@houseofbeautyindia.com

Subject Line - Return/Exchange Request — Order #[Your Order Number]

Please Include

  • Your Order Number
  • Product Name
  • Clear photos showing the issue
  • Brief description of the problem
  • For Bravee products: Video of opening the sealed package

Our support team will respond within 1–2 business days with the next steps.

Section 7: Contact Us

 

 

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